Skip to main content

JMEC: 505-753-2105 | 888-755-2105

Outage Center
My Account
Contact Us
Home
Menu
  • Home
  • My Account
    • Customer Login - NEW LOOK
    • Understanding My Bill
    • Billing & Collection Timeline
    • Forms
    • Pueblo Boundary Map
    • Rate Change
      • Schedule
      • PRC Filings and Forms
      • News Releases
      • Rate Change Archive
        • Letter to Members
        • Notice of Filing
        • Q&A
        • Rate Change Brochure
        • Presentation
  • About Us
    • History Of Jemez Mountains Electric
    • The Cooperative Story
    • Contact Us
    • Employee Spotlight
    • Careers
    • 2023 Annual Meeting of Members
    • Board of Trustees
      • Board Documents
      • Board Policies
      • JMEC Elections
      • Board Expense Vouchers
      • Board-Approved Credit Card Statements
    • Board District Boundary Map
    • Request for Proposals
    • About Touchstone Energy
    • 2023 Proposed Bylaw Amendment Detail
    • JMEC Bylaws
  • Services
    • New Service
    • Time of Use
    • Net Metering
    • Rates & Rules
      • Rates and Rules Archive
    • Vegetation Management
    • Rebates
    • Non-Discrimination Statement
    • Assistance/Payment Arrangements
    • Winter Moratorium Protection
  • Community
    • Community Events
    • Youth Programs
      • Spelling Bee
      • Scholarship Program
      • Youth Tour
      • Story Behind The Switch
    • Co-Op Month
    • JMEC Newsletters
    • News
    • Co-op Connections
    • Touchstone Energy Savings
    • Electric Vehicles
  • Safety
    • Call Before You Dig
    • Safety Awareness
    • Safety Checklist
    • Safety Quiz

JMEC COVID-19 Press Release

FOR IMMEDIATE RELEASE: Espanola, New Mexico – March 23, 2020 - Jemez Mountains Electric Cooperative, Inc. (JMEC)

In keeping with Governor Michelle Lujan Grisham’s measures recently introduced to reduce the risk of spreading coronavirus (COVID-19), we have made the decision to limit the business hours of our cashier lobbies at all offices effective immediately.

We know there is growing concern as the outbreak and impact of COVID-19 continues to evolve. The health and safety of our customers and employees is a top priority. We understand your connection to the world is very important especially during this time. We also know you need to stay informed on the latest news and to check in with your loved ones.

Jemez Mountains Electric Cooperative Inc. is taking steps now to be prepared in the event there is a significant impact from the coronavirus in our communities. We are focused on maintaining a healthy workforce, and keeping key personnel - such as line workers and member service representatives available so that we can continue to provide the excellent service you expect from us.

We have prepared our employees to follow the strictest of guidelines in an effort to help curtail the spread of COVID-19. We are monitoring the guidelines of the CDC and New Mexico Department of Health to ensure the highest standards are met. While monitoring our employees and communities, we will continue to activate service and take care of our customers. If an escalation in the spread of COVID-19 impacts any of our service areas, we will take appropriate measures to keep our customers and employees as safe as possible.

JMEC at this time has suspended all disconnects (except emergency and safety disconnects) until further notice. Past-due notices will be mailed out and not hand delivered as is customary.

PLEASE NOTE CHANGE IN LOBBY HOURS:

In an effort to protect the health and safety of all our employees and consumers, all JMEC lobbies have been closed.  

We are still available by phone from 8:00 am to 4:30 pm.  We encourage our Consumers to conduct transactions utilizing the following methods:

  • Online bill pay (JMEC will absorb all Credit Card transaction fees).

  • JMEC Mobile App

  • Non-cash payment accepted at drop boxes located in front of JMEC’s Espanola, Cuba and Jemez Springs offices.

  • 24/7 Interactive Voice Response system (505)753-2105

  • JMEC Outage Hotline 1-877-753-0095

  • Century Bank drive-through windows to make payments.

  • Jemez Valley Credit Union drive-through (located in Jemez Springs and San Yisidro)

We ask that you and your families remain safe and healthy during this Pandemic, and as always, we stand prepared at every level to keep your lights on!

Thursday | April 9, 2020

View More News >

Back to Top

Quick Links

  • Contact Us
  • News
  • Outage Center
  • Non-Discrimination Statement

Española Office

19365 S.R. 84/285
Hernandez NM 87537
Phone: 505-753-2105
Toll Free: 1-888-755-2105
Fax: 505-753-6958

Mailing Address:
P.O. Box 128 Española NM 87532

Jemez Springs Office

17421 Hwy 4
Jemez Springs NM 87025
Phone: 575-829-3550
Toll Free: 1-888-755-2105
Fax: 575-829-9185

Mailing Address:
P.O. Box 126 Jemez Springs NM 87025

Cuba Office

#71 Hwy 126
Cuba NM 87013
Phone: 575-289-3241
Toll Free: 1-888-755-2105
Fax: 575-289-0103

Mailing Address:
P.O. Box 10 Cuba NM 87013

©2025 Jemez Mountains Electric Cooperative. All Rights Reserved.

  • Home
  • My Account
    • Customer Login - NEW LOOK
    • Understanding My Bill
    • Billing & Collection Timeline
    • Forms
    • Pueblo Boundary Map
    • Rate Change
      • Schedule
      • PRC Filings and Forms
      • News Releases
      • Rate Change Archive
        • Letter to Members
        • Notice of Filing
        • Q&A
        • Rate Change Brochure
        • Presentation
  • About Us
    • History Of Jemez Mountains Electric
    • The Cooperative Story
    • Contact Us
    • Employee Spotlight
    • Careers
    • 2023 Annual Meeting of Members
    • Board of Trustees
      • Board Documents
      • Board Policies
      • JMEC Elections
      • Board Expense Vouchers
      • Board-Approved Credit Card Statements
    • Board District Boundary Map
    • Request for Proposals
    • About Touchstone Energy
    • 2023 Proposed Bylaw Amendment Detail
    • JMEC Bylaws
  • Services
    • New Service
    • Time of Use
    • Net Metering
    • Rates & Rules
      • Rates and Rules Archive
    • Vegetation Management
    • Rebates
    • Non-Discrimination Statement
    • Assistance/Payment Arrangements
    • Winter Moratorium Protection
  • Community
    • Community Events
    • Youth Programs
      • Spelling Bee
      • Scholarship Program
      • Youth Tour
      • Story Behind The Switch
    • Co-Op Month
    • JMEC Newsletters
    • News
    • Co-op Connections
    • Touchstone Energy Savings
    • Electric Vehicles
  • Safety
    • Call Before You Dig
    • Safety Awareness
    • Safety Checklist
    • Safety Quiz