Skip to main content

JMEC: 505-753-2105 | 888-755-2105

Outage Center
My Account
Contact Us
Home
Menu
  • Home
  • My Account
    • Customer Login - NEW LOOK
    • Understanding My Bill
    • Billing & Collection Timeline
    • Forms
    • Pueblo Boundary Map
    • Rate Change
      • Schedule
      • PRC Filings and Forms
      • News Releases
      • Rate Change Archive
        • Letter to Members
        • Notice of Filing
        • Q&A
        • Rate Change Brochure
        • Presentation
  • About Us
    • History Of Jemez Mountains Electric
    • The Cooperative Story
    • Contact Us
    • Employee Spotlight
    • Careers
    • 2023 Annual Meeting of Members
    • Board of Trustees
      • Board Documents
      • Board Policies
      • JMEC Elections
      • Board Expense Vouchers
      • Board-Approved Credit Card Statements
    • Board District Boundary Map
    • Request for Proposals
    • About Touchstone Energy
    • 2023 Proposed Bylaw Amendment Detail
    • JMEC Bylaws
  • Services
    • New Service
    • Time of Use
    • Net Metering
    • Rates & Rules
      • Rates and Rules Archive
    • Vegetation Management
    • Rebates
    • Non-Discrimination Statement
    • Assistance/Payment Arrangements
    • Winter Moratorium Protection
  • Community
    • Community Events
    • Youth Programs
      • Spelling Bee
      • Scholarship Program
      • Youth Tour
      • Story Behind The Switch
    • Co-Op Month
    • JMEC Newsletters
    • News
    • Co-op Connections
    • Touchstone Energy Savings
    • Electric Vehicles
  • Safety
    • Call Before You Dig
    • Safety Awareness
    • Safety Checklist
    • Safety Quiz

Assistance Program

You are here

  1. Services
  2. Assistance Program

Having Problems with Your Electric Bill? JMEC is Here to Help!

Call or email our customer service representatives from your local district.
Cuba, Jemez Springs and Española business hours are Mon-Fri 8:00 a.m. - 4:30 p.m.

Española Office
19365 S.R. 84/285, Hernandez NM 87537
Phone: 505-753-2105
Toll Free: 1-888-755-2105

Jemez Springs Office
17421 Hwy 4, Jemez Springs NM 87025
Phone: 575-829-3550
Toll Free: 1-888-755-2105

Cuba Office
#71 Hwy 126, Cuba NM 87013
Phone: 575-289-3241
Toll Free: 1-888-755-2105

 

Download Brochure       Descargar Folleto

 

Avoid a disconnect notice - set up a payment arrangement as soon as you are past due!

 


1. Need a few days or weeks?

  • We can set up a short-term arrangement on your account.

    Call your local district customer service representative!


2. Does someone in your household:

  • Have a medical condition?
  • Require electricity to function?
  • We can help get you the medical and financial certificates and help you understand how to fill them out (a doctor must complete the medical form).

    Call your local district customer service representative!
Electric Bill Assistance

Area Assistance Agencies May Help You Pay Your Electric Bill.


HELP - New Mexico

  • Albuquerque: 505-265-3717
  • Rio Arriba, Santa Fe areas: 505-437-1327
  • Sandoval: 505-369-2719 or 505-235-7991


Jemez Helping Hands

  • 575-834-9168


Life Link
Life Link helps displaced or homeless individuals or families with emergency assistance, housing and other
programs.

  • 505-438-0010


Program (LIHEAP)
LIHEAP assists eligible individuals and families with their heating and cooling costs. Applications can be
filed at these local Human Services Department offices for residents in:

  • Jemez Pueblo: 575-834-9168
  • Rio Arriba County: 505-753-2271
  • San Juan County: 1-800-231-6667
  • Sandoval County: 1-800-283-4465
  • Santa Fe County: 1-800-283-4465
  • Navajo Nation: Check with your local chapter. If the local chapter can give you documentation that it is unable to help, you’re eligible to apply with the county.


New Mexico Economic Development Department for Small Businesses

  • Call 505-827-0300 or, go online to https://gonm.biz/ and click on More COVID Relief is Available.


New Mexico Emergency Rental Assistance Program (ERAP)
ERAP helps not only with rent and electric but also with propane, gas, water/sewer and Internet service.
Qualifying individuals who have experienced hardship due to COVID-19 may receive assistance both for
past-due rent and utility bills as well as three months of future assistance.

Contact your JMEC local district customer service representative to apply for assistance with your
electric bill.


Salvation Army

  • Farmington: 505-327-5117
  • Albuquerque: 505-881-4292
  • Española: 505-753-7899


Southwest Indian Foundation (SWIF)
Located in Gallup, N.M., SWIF is limited to Native Americans with priority given to the elderly, handicapped
and families with dependent children. Along with the Navajo people, SWIF also serves area Zuni, Hopi,
Laguna, Acoma, White Mountain Apache and Jicarilla Apache tribes.

  • For Native Americans only: 505-863-9568
Back to Top

Quick Links

  • Contact Us
  • News
  • Outage Center
  • Non-Discrimination Statement

Española Office

19365 S.R. 84/285
Hernandez NM 87537
Phone: 505-753-2105
Toll Free: 1-888-755-2105
Fax: 505-753-6958

Mailing Address:
P.O. Box 128 Española NM 87532

Jemez Springs Office

17421 Hwy 4
Jemez Springs NM 87025
Phone: 575-829-3550
Toll Free: 1-888-755-2105
Fax: 575-829-9185

Mailing Address:
P.O. Box 126 Jemez Springs NM 87025

Cuba Office

#71 Hwy 126
Cuba NM 87013
Phone: 575-289-3241
Toll Free: 1-888-755-2105
Fax: 575-289-0103

Mailing Address:
P.O. Box 10 Cuba NM 87013

©2025 Jemez Mountains Electric Cooperative. All Rights Reserved.

  • Home
  • My Account
    • Customer Login - NEW LOOK
    • Understanding My Bill
    • Billing & Collection Timeline
    • Forms
    • Pueblo Boundary Map
    • Rate Change
      • Schedule
      • PRC Filings and Forms
      • News Releases
      • Rate Change Archive
        • Letter to Members
        • Notice of Filing
        • Q&A
        • Rate Change Brochure
        • Presentation
  • About Us
    • History Of Jemez Mountains Electric
    • The Cooperative Story
    • Contact Us
    • Employee Spotlight
    • Careers
    • 2023 Annual Meeting of Members
    • Board of Trustees
      • Board Documents
      • Board Policies
      • JMEC Elections
      • Board Expense Vouchers
      • Board-Approved Credit Card Statements
    • Board District Boundary Map
    • Request for Proposals
    • About Touchstone Energy
    • 2023 Proposed Bylaw Amendment Detail
    • JMEC Bylaws
  • Services
    • New Service
    • Time of Use
    • Net Metering
    • Rates & Rules
      • Rates and Rules Archive
    • Vegetation Management
    • Rebates
    • Non-Discrimination Statement
    • Assistance/Payment Arrangements
    • Winter Moratorium Protection
  • Community
    • Community Events
    • Youth Programs
      • Spelling Bee
      • Scholarship Program
      • Youth Tour
      • Story Behind The Switch
    • Co-Op Month
    • JMEC Newsletters
    • News
    • Co-op Connections
    • Touchstone Energy Savings
    • Electric Vehicles
  • Safety
    • Call Before You Dig
    • Safety Awareness
    • Safety Checklist
    • Safety Quiz