Jemez Mountains Electric Cooperative, Inc. appreciates the efforts of our employees to serve the cooperative members and to fulfill our mission as we strive to be the best in price, service and reliability. Outstanding employees deserve to be recognized both as a reward for exceptional performance and as a model for all in the organization.
So, we are delighted to celebrate employees selected for JMEC’s Employee Spotlight – for their outstanding service done with a positive and supportive spirit! In recognition, we are pleased to present them with an Employee Spotlight certificate as well as with a $100 gift card presented by our CEO/General Manager or by one of our departmental supervisors.
Join us in celebrating these outstanding employees!
August 2022 - Ruby Chacon
As member service collector, Ruby Chacon is a diplomat. Knowledgeable and empathetic, patient with a great attention to detail, she knows how to both help and hold accountable members who have fallen behind on their electric service bill.
Chacon, who works out of the Cuba office, recently took on additional duties associated with the Emergency Rental Assistance Program (ERAP) which, for eligible applicants, can pay past due bills for up to the 12 previous months and three months into the future on their account.
“Ruby is extremely well organized and is always willing to assist as needed,” said Patricia Martinez, Cuba office manager. “She has taken on the ERAP application process, doing a fantastic job contacting and informing members not only about ERAP assistance but all assistant programs available. Her work has resulted in ERAP aid of nearly $50,000 to our members with past due accounts. She is an exceptional team member and offers excellent customer service to all.”
Chacon, a native of Cuba, joined JMEC in 2014. She said the job is not easy but it is one she has grown into and says it can be very rewarding. “You have to have a friendly attitude and take the time to hear each member out to understand their situation,” she said. “Every call is unique and it is really gratifying when you can help people.”
When not working, Chacon says she spends as much time as possible with her family – her husband, Eddie, of 33 years; daughter, Nicole, who with her boyfriend, Felipe, have two “handsome little boys,” Brody & Brayden. Her other daughter, Janice, and husband, Johnny, live in Colorado and they see each other as much as they can.
Thank you for all you do, Ruby!
Previous Employees of the Month
May 2022 - Erlinda Baca
This is Erlinda Baca’s 23rd year (wow!) with JMEC and she’s spent 22 of them blazing through her fast-paced days in our Accounting Department. “The minute I walk in the door, the action is non-stop,” she said.
Erlinda says she enjoys continually learning about the many different aspects of JMEC. She handles a wide variety of daily accounting functions as well as helps out with any other departmental needs. Erlinda is renowned, however, for making sure employee time sheets are timely and accurate as such is critical to making payroll.
“It is a lot of work, but our team has never failed to deliver payroll on time,” she said. “Of course, it is critical to employees, yet we work just as hard to pay our vendors on a timely matter. I love the fact that I work here close to the valley with our local people. Our relationships are like family. It is an honor and pleasure to be employed by JMEC.”
Reliable and professional, Erlinda’s years of experience and expertise with accounting fundamentals unique to an electric cooperative are an advantage to the organization and the members we serve. Away from work, she supports her 13-year-old son, Santiago, as he pursues his education and every sport offered at Mesa Vista Schools in Ojo Caliente. “I like to support all our local schools and help out in any way I can,” she added. She also enjoys spending time outdoors and quality time with family and friends.
Thank you for all you do, Erlinda!
April 2022 - Jason Gachupin
Jason Gachupin is a journeyman lineman in the Jemez Springs district on his second stint with JMEC. He started with us in 2003, went to help when Jicarilla Apache Nation Power Authority was getting underway and has been back with JMEC since 2018. He is always willing to complete the job at hand, with attention to safety, through any weather and environment.
“I grew up in this community and it feels good to provide this service to people,” said Gachupin. “That is especially true when restoring power. While it is a sacrifice when I have to leave my family at any hour to take care of an outage but they understand and respect my job and our members make me feel like a hero.”
He said he and his team pay particular attention to members who have special medical needs that are power dependent. “They are a priority for us,” he added. “They and all our members are appreciative for what we do.”
Gachupin said the lineman work keeps him on his toes, always having to adjust to the terrain, road conditions, new technology and whatever arises when he receives a problem call. “Every day is different,” he said. “We train on equipment, change out structures, do repairs and upgrades. You have to have a strong back but it is never boring!”
A resident of Zia Pueblo, Gachupin has a seven-year-old son and four teenage daughters he keeps busy with farming, ranching, hauling wood as well as plenty of hunting, fishing and camping. “When the lights go out somewhere, my family knows what is next,” he said. “We sometimes don’t get home until the next day but they are always checking on us, making sure we are safe.”
Thank you for all you do, Jason!
March 2022 - Jessica Espiricueta
Jessica Espiricueta has served as a billing clerk in the billing department for about two years and her supervisor, Clara Martinez, JMEC’s member service supervisor, says, “She is just awesome. Jessica is very outgoing and is someone you can depend on to step up to the plate.”
In addition to good math skills and working closely with the meter readers to verify readings – making sure members are correctly billed – Espiricueta says an ability to multi-task and a heart for customer service are essential to the work. “I get to speak with members every day who call in for information or with questions,” she said. “Members are our priority. We value their opinion and want to make sure we address their concerns.”
Martinez said Espiricueta has great attention for detail and is thorough. “If a member calls with a question, Jessica investigates until she gets the answer,” Martinez added. Espiricueta said she is often surprised how many different things come up each day but that the team makes sure they finish the day’s work so the next day starts with a clean slate.
Away from work, Espiricueta enjoys spending time with her boys, Miguel, 14, and Daniel, 8, her boyfriend and other friends, going to the mountains, hunting, fishing or camping.
Thanks for all you do for us, Jessica!
February 2022 - Jacob Anderson
When you work for the largest electric cooperative in the state of New Mexico that has more than 4,000 miles of transmission and distribution lines threaded throughout a 7,000-square-mile service, what is one of the things you learn quickly if you happen to be a second year journeyman lineman trainee like Jacob Anderson? "Long drives. Hours and hours every day!"
Anderson came to Jemez Mountains Electric Cooperative, Inc. in 2017 as a laborer. He started as an apprentice in 2019. "I was working with an electrician and also knew a journeyman who talked about being a lineman so, I applied when an opportunity came open," he said. "It's really rewarding. We go to a lot of different places and do a lot of different jobs. We are always going somewhere new."
That was one thing that surprised him - where the powerlines go. Everywhere - throughout the mountains, canyons and washes. Anderson said it can be challenging to get to all the places where the work - outage restoration, line construction, prepping materials and equipment for the lineman and more - takes them but he enjoys it.
A resident of Cuba, Anderson lives there with his "very significant" other, Victoria, and their one-year-old daughter, Mya. When not driving the JMEC lines he likes to hunt, fish, watch movies and spend time with his family.
Thanks for all you do for us, Jacob!
January 2022 - Angel Trujillo
Angel Trujillo, work order clerk in JMEC’s Española engineering department, has her hands full closing work orders, coordinating with stakers, keeping her Excel spreadsheets in perfect order, talking with members, working with the warehouse on materials, completing monthly reports for accounting – you know, the usual million things. Even so, she still made time to bring creative ideas, run errands and help decorate alongside her coworkers the dazzling JMEC float that was part of the annual Christmas on the Plaza, Electric Light Parade Dec. 11. Like her regular job, it was hard work but fun.
“A friend of mine where I used to work told me about the Jemez co-op, saying it was really cool,” Trujillo said. “I decided to give it a try!” Four years later, she is still going strong. She took on the role in engineering earlier this year after three and a half years working in the cashiering department. “As a work order clerk you need focus, good math skills and an attention to detail,” Trujillo said. “I am still learning!”
When not multi-tasking at the office Trujillo lives in Truchas with daughters Miquela, 17, and Alicia, 14, and in her free time, she like to hunt for deer and elk, fish and go camping.
Thanks for all you do for us, Angel!
December 2021 - Patricia Martinez
Patricia Martinez has enjoyed a diverse and challenging career that has included working in the manager’s office for Rio Arriba County, in Gallina schools and, for the last five years, at JMEC as clerk / cashier in the Cuba district office.
“I was looking for a challenge,” she said. “This opportunity came up and I went for it!” Like many employees at the cooperative, Martinez wears a lot of hats – she is a backup cashier, answers phones, coordinates the many steps it takes to connect members to JMEC electric service and properly set up their accounts. “I love figuring it all out and making sure everything is correct,” she added.
She has especially enjoyed supporting the work funded by the Cares Act which brought electricity to the homes of residents, some of whom had been waiting years, if not decades, for power. “We had limited time, and staff, but working together as a team we made it happen,” Martinez said. “It was so gratifying!”
She lives in the Coyote area and loves spending time with her husband and two kids as well as hiking and fishing when the weather is fine. A perk of working at JMEC’s Cuba office – it is near to where her dad live so gets to see him for lunch every day!
November 2021 - Leonard Bustos
Not everyone is cut out for Leonard Bustos’ job. Work day and night. Often through storms – rain, wind, even snow at times. And by the way, the work is often on high-voltage, energized power lines. And he has done it for 20 years!
Bustos started in Jemez Mountains Electric Cooperative’s four-year apprenticeship program and currently serves as Journeyman Lineman. He also is a member of the IBEW Local 611.
“Being a lineman, there will always be challenges to meet and decisions to make as we are often on the front lines of maintaining our members’ safe, reliable electricity,” Bustos said. He knows the needs of the department and is always ready to be called out to address power outages in a prompt, safe manner. We appreciate his good attitude and the pride he has taken in his work all these years.
Bustos has two beautiful daughters and, when away from the job, likes to tool around the New Mexico and Colorado mountains in his truck.
October 2021 - Candace Alire
“I so enjoy working with our customers,” said Candace Alire, assistant cashier. “It is like they become part of my family. I get to see many nearly every month so I catch up on their families and what is going on in their life. I really look forward to seeing them.”
As part of the JMEC customer service team, Candace often is the first person a cooperative member sees when they come in the Espanola office. She says she has learned a lot about the cooperative in the eight years since she joined JMEC and it’s a good thing as she has to be ready to answer all kinds of questions!
“I really like problem solving with our members, making sure they feel heard and taking care of what they need,” she added. “I try to help the best way I can.” Candace works with multiple departments and does everything from take payments for things like utility bills, solar installations and new services to helping members with update forms and more.
Mom to an eight-year-old, Candace lives “far up” in the mountains. It’s worth the drive. “I love my job and I enjoy being in the outdoors and spending time with family,” she added.
September 2021 - Christene Vigil
Christene Vigil’s job title as engineering receptionist doesn’t tell the half of it! Her job description is a page and a half long and represents her commitment to meet every challenge. “I never turn anyone down who comes to me for help unless I don’t understand how to solve the problem, and then I find someone who can,” she said.
Christene joined JMEC 23 years ago, on her birthday, after three years of submitting her resume. She left a 25-year career in banking and three years with an ophthalmologist to come to the cooperative. “I just heard it was a great place to work and it is,” she added. “I love it. I am having fun. It is never boring!”
That is probably because on any given day Christene could be doing odometer readings, stock reports and balancing vendor statements for the cooperative’s fleet or managing the multiple vendors and steps in setting up residential solar or handling trouble calls or dozens of other tasks. She still is adding to the three-ring binder “engineering bible” she put together during her first 30 days of training. “Its my own book of what to do and how to do it,” she said.
Away from the job, Christene adds to her rock and flower gardens, quilts, bike rides and just enjoys the peace and quiet.
Thanks for always meeting the challenge, Christene!
August 2021 - Patricia Vigil
As JMEC’s general office assistant in the Espanola office, Patricia Vigil has broad responsibilities. “I help everyone who needs help!” she said. That includes assisting with billing questions, service applications, accounting, filing, cashiering, collections, capital credits, covering the front desk and lots and lots of phone work.
“I answer questions our members have,” Patricia said. “If I don’t know the answer, I go find someone who does. We have great members – they’re the best part of my job!” Since joining JMEC, Patricia learned a lot goes on behind the scenes. “I didn’t understand before the importance of all that is done here to provide safe, reliable electric service and more,” she said. “JMEC employees do so many different things, it’s incredible!”
Patricia joined JMEC in 2017 and loves that she lives just five minutes from work. Patricia and her husband Lawrence will celebrate 39 years of marriage in August. They enjoy spending time with their 5 grandkids, ages 2-12. Sometimes Patricia will squeeze in watching basketball and baseball or playing cards.
Thanks for helping everyone who needs help at JMEC, Patricia!