On March 15, 2020, the New Mexico Public Regulation Commission (NMPRC) issued a temporary order prohibiting disconnections of residential customer utility services due to the Governor’s Executive Orders related to the Covid-19 Pandemic.  Effective May 4th this order will expire. 

JMEC staff is here to assist its members. Pursuant to the NMPRC order issued on February 3, 2021, we have Collectors standing by ready to help set up installment agreements for all those affected during the Pandemic Crisis.  If your account has a past due balance and no installment agreement has been put in place, your account may be subject to disconnect after May 5th 2021.  JMEC is encouraging its members to contact us as soon as possible to get this installment agreement in place before May 4th to ensure that there is no discontinuance of service. (read below for more detail)

PER: Public Regulation Commission (PRC). As Ordered in Case No. 20-00205-UT (CLICK HERE)

All residential customers who have arrears or past due amounts pending from March 21, 2020 to present will be eligible for a Pandemic Installment Agreement Contract.

Customer agrees to negotiate with JMEC Collections Department to pay the outstanding past due balance in reasonable installment payments and or additional payments until paid in full.

  • Customer is required to speak to a Collections Department Employee at their local area office.
  • Customer is required to sign an Installment Agreement Contract.
  • A 7-DAY NOTICE will be sent/delivered to the customer, if customer becomes past due or defaults on the contract -   Customer has 7-days to bring account current from the date of the NOTICE or the account will be DISCONNECTED. ( As listed on PRC 17.5.410.41 –A.-Section “2”)

Apply for assistance and continue to seek assistance, if available, to help reduce the past due amount owed.

Espanola Office

Name Phone Number Email Address
Main Number 505-753-2105  
David 505-367-1149 dviera@jemezcoop.org
Kenny 505-367-1108 kserna@jemezcoop.org
Manny 505-367-1109 mmartinez@jemezcoop.org

Cuba Office

Name Phone Number Email Address
Main Number 575-289-3241  
Ruby 505-367-1185 rchacon@jemezcoop.org
Stacie 505-367-1184 smaestas@jemecoop.org

Jemez Springs Office

Name Phone Number Email Address
Main Number 575-829-3550  
Nora 505-367-1170 ntosa@jemezcoop.org

If necessary, please leave a voicemail message at the phone extension number you have called or send an email message to your local office employees’ email address listed above, to  ensure you are contacted as quickly as possible.

ASSISTANCE PHONE NUMBER INFORMATION for Espanola areas:

LIHEAP 505-753-2271 / HELP NM OFFICE 505-753-7181 / SELF HELP, INC 505--662-4266

OPEN HANDS 505-428-2320 / Salvation Army 505-988-8054 / Call your local Churches – Saint Vincent de Paul

ASSISTANCE PHONE NUMBER INFORMATION for Cuba and Jemez Springs areas:

LIHEAP McKinnley 1-800-825-7422 / San Juan 1-800-231-6667 / Sandoval  1-800-283-4465 Navajo Nation 928-810-8592 / Santa Fe 1-888-523-0051 / Jemez Pueblo 575-834-9168 / Jemez Helping Hands 575-829-4386 / LIFE LINK 505-438-0010 / SOUTHWEST INDIAN FOUNDATION  505-863-9568

The New Mexico Emergency Rental Assistance Program (ERAP) is now available to qualifying individuals that have been unable to pay rent and/or utility bills due to the COVID crisis.

Call 1-833-485-7334 or apply On-Line @  www.renthelpnm.org

 

Wednesday | March 24, 2021

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