Attention Jemez Mountains Electric customers! Please be aware of a scam that is continuing in our area! Thieves’ are calling and demanding payment by MoneyGram or something similar. They make it look like they are calling from JMEC and threatening that service will be disconnected.
JMEC is following the New Mexico Public Regulation Commission Moratorium that extends the temporary prohibition for disconnections of residential utility customers in New Mexico during a public health crisis. The NM PRC extended this moratorium through January 6, 2021.
Please remember when JMEC is closed for any reason all disconnects are suspended and in this case until the moratorium is lifted, you will not receive a disconnect notice. If you think this is a fraudulent call requesting payment, hang up immediately and call back to 1-888-755-2105, 505-753-2105 and inform us of the call or come into our offices between 8:00 am and 4:30 pm.
Investigate before you pay.
Do not hesitate to contact law enforcement if you suspect this may be happening.
As a reminder, Century Bank/Jemez Valley Credit Union will not cash checks for non-customers and cannot accept partial or overpayments on behalf of JMEC Consumer accounts. Please bring your billing statement to submit with your payment for verification.
Jemez Mountains Electric Cooperative where we are always looking out for the best interest of our Consumers…….
PLEASE NOTE CHANGE IN LOBBY HOURS:
In an effort to protect the health and safety of all our employees and consumers, all JMEC lobbies have been closed.
We are still available by phone from 8:00 am to 4:30 pm. We encourage our Consumers to conduct transactions utilizing the following methods:
Online bill pay (JMEC will absorb all Credit Card transaction fees).
JMEC Mobile App
Non-cash payment accepted at drop boxes located in front of JMEC’s Espanola, Cuba and Jemez Springs offices.
24/7 Interactive Voice Response system (505)753-2105
JMEC Outage Hotline 1-877-753-0095
Century Bank drive-through windows to make payments.
Jemez Valley Credit Union drive-through (located in Jemez Springs and San Yisidro)
La Luz JMEC Special News Letter April 2020
La Luz JMEC Special Newsletter June 2020
FOR IMMEDIATE RELEASE: Espanola, New Mexico – March 23, 2020 - Jemez Mountains Electric Cooperative, Inc. (JMEC)
In keeping with Governor Michelle Lujan Grisham’s measures recently introduced to reduce the risk of spreading coronavirus (COVID-19), we have made the decision to limit the business hours of our cashier lobbies at all offices effective immediately.
ORDER DECLARING A STATE OF PUBLIC HEALTH EMERGENCY AND INVOKING THE POWERS PROVIDED BY THE ALL HAZARD EMERGENCY MANAGEMENT ACT AND THE EMERGENCY LICENSING ACT.
To view the full text of Executive Order 2020-004, New Mexico Department of Health
CLICK HERE to view details.
